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Computing Support

The computing environment used by the CSE department is a mixture of computers and services managed by different groups on campus. Where to get help depends on what your relationship to the CSE department is and what you need help with.

Below you will find self-help information, problem report forms for various common issues and a guide to getting help from the support group best suited to help you with the type of problem you are having.

If you don't find the information you need on the self-help pages, please do let us know at csehelp@cs.ucsd.edu.  Even if you end up solving the problem yourself, send us a note (please mention that you've already solved the problem and include your solution if you like).

Self-help information:

Common CSEHelp help request forms:

Guide to the computing support groups on campus and what general services they provide support for:

CSE Computing Support (CSEHelp)

CSEHelp is the CSE department's local computing support group. CSEHelp primarily provides support for faculty and graduate students. If you are not sure who can help you, contact CSEHelp and they will point you in the right direction. The most common areas that CSEHelp can directly help with are:

  • Research computing support
  • Wired network connections within the CSE building
  • Printing support
  • Software distribution
  • License management
  • Ordering items for research projects
  • Audio visual and conference room support
  • Building services (building repair, keys, furniture issues)
  • Lab support for 2nd and 3rd floor computing labs
  • Research owned workstation support (faculty and graduate students)
  • Support for the Moodle learning management system
  • Server room support
  • Event services
  • General questions

Web site: http://www-cse.ucsd.edu/computing-support
E-mail: csehelp@cs.ucsd.edu

The CSEHelp offices are located on the first floor of the CSE building. Starting in the main lobby on the first floor, go down the hall that leads behind the elevators. You will see a door labeled CSEHelp. Ring the doorbell at that door for assistance. The CSEHelp group is made up of a number of individuals specializing in different technical areas. Where possible, please send E-mail to csehelp@cs.ucsd.edu in advance of stopping by CSEHelp to help ensure that the person who can best help you is available when you arrive.  CSEHelp's normal hours of operation are Monday through Friday 9am through 5pm.

Office of Engineering Computing (OEC) at the Jacobs School Office of Engineering

OEC provides the administrative infrastructure used by faculty, staff and graduate students. The most common areas that OEC can directly help with are:

  • E-mail support (undergraduate students should contact ACMS)
  • Department mailing lists support
  • Calendar support
  • CSE server accounts (login and web services)
  • Department web site technical issues
  • Administrative staff workstation support

Web site: http://support.eng.ucsd.edu
E-mail: support@eng.ucsd.edu

Academic Computing & Media Services (ACMS)

ACMS provides educational computing support to students and instructors. The most common areas that ACMS can help with are:

  • Campus Active Directory account
  • Undergraduate student E-mail
  • Lab support computer labs B210 – B270 and computer labs across campus
  • Printing in labs and elsewhere on campus
  • Support for classrooms outside the CSE building
  • Instructional support for faculty and TAs
  • Support for the TED learning management system

Web site: http://acms.ucsd.edu/index.shtml
E-mail: acms-help@ucsd.edu

Administrative Computing and Telecommunications (ACT)

ACT manages the underlying network used by the university. This includes the physical network and central business applications. The most common areas that ACT can directly help with are:

  • Problems with campus business systems
  • Wireless network problems
  • VPN problems

Support information about technologies ACT manages can be found by doing searches on Blink (http://blink.ucsd.edu).

Web site: http://blink.ucsd.edu/sponsor/ACT
E-mail: acthelp@ucsd.edu

Additional support contacts

 



by Dr. Radut.